We kindly ask that you review our policies before booking.
COVID 19 POLICIES
Cancellation
Amid the ongoing uncertainty of COVID-19, we have modified our cancellation policy to offer greater flexibility to all
our clients. We hope this will alleviate any stress and hesitation you have about an upcoming appointment. If you
need to reschedule for whatever reason, and especially if you are not feeling well, we understand and request for you
to please contact us as soon as possible to reschedule. To further support you, there will be no penalties for cancelations at this time, but missed appointments or no-shows without notice are non-refundable and will NOT be rescheduled.
TardinessAppointment times are as scheduled and cannot extend beyond the stated time to accommodate late arrivals. Please be on time to your appointment.
Sickness
Skin care and other esthetic services are not appropriate care for infectious or contagious illness. Please cancel your appointment as soon as you are aware of an infectious or contagious condition. If it is within the 24-hour notice period, the cancellation fee may be waived.
1. Have you had a fever in the last 24 hours of 100°F or above?
2. Do you now, or have you recently had, any respiratory or flu symptoms, sore throat, or shortness of breath?
3. Have you been in contact with anyone in the last 14 days who has been diagnosed with COVID-19 or has coronavirus- type symptoms?
If you answer yes to any of the above please cancel or reschedule your appointment.
COVID-19 is a highly contagious virus that spreads from person to person. In addition to long-held and explicit sanitation measures this business has always adhered to, new preventative measures have been put in place to further reduce the spread of this novel coronavirus. However, these best practices still offer no guarantee regarding your potential risk of being infected.
Amid the ongoing uncertainty of COVID-19, we have modified our cancellation policy to offer greater flexibility to all
our clients. We hope this will alleviate any stress and hesitation you have about an upcoming appointment. If you
need to reschedule for whatever reason, and especially if you are not feeling well, we understand and request for you
to please contact us as soon as possible to reschedule. To further support you, there will be no penalties for cancelations at this time, but missed appointments or no-shows without notice are non-refundable and will NOT be rescheduled.
TardinessAppointment times are as scheduled and cannot extend beyond the stated time to accommodate late arrivals. Please be on time to your appointment.
Sickness
Skin care and other esthetic services are not appropriate care for infectious or contagious illness. Please cancel your appointment as soon as you are aware of an infectious or contagious condition. If it is within the 24-hour notice period, the cancellation fee may be waived.
1. Have you had a fever in the last 24 hours of 100°F or above?
2. Do you now, or have you recently had, any respiratory or flu symptoms, sore throat, or shortness of breath?
3. Have you been in contact with anyone in the last 14 days who has been diagnosed with COVID-19 or has coronavirus- type symptoms?
If you answer yes to any of the above please cancel or reschedule your appointment.
COVID-19 is a highly contagious virus that spreads from person to person. In addition to long-held and explicit sanitation measures this business has always adhered to, new preventative measures have been put in place to further reduce the spread of this novel coronavirus. However, these best practices still offer no guarantee regarding your potential risk of being infected.
Policies:
- No one under the age of 18 is permited in our facility unless they are receiving a service.
- Please arrive on time to your appointment. Not doing so may result in shortening your treatment but you will still be responsible for the service amount due. We strongly encourage you arrive 15 minutes prior to your scheduled appointment to allow time to fill out paperwork and get settled in. Please familiarize yourself with our location, and allow for weather, traffic etc. THE BUILDING HAS A PARKING GARAGE, WE ALSO RECOMMEND THE SPOTHERO APP.
- We require a 50% non-refundable deposit for booking all esthetic appointments. (We hope that you understand this is to ensure you are serious about wanting your service, although we did not do this in the past, due to a high number of "no-shows" we have implemented this policy.)
- Please allow at least a 24 hour notice when rescheduling your appointment. Booking fees/payments are non-refundable if you reschedule with less than 24 hours notice. If you choose to cancel your appointment, you will automatically forfeit your booking fee. All booking fees are non refundable.
- All appointments must be booked online.